What We Hold and Why
When you open an account we record what the account needs to work: your mobile number, the name you give us, your date of birth, and the wallet or bank details used for cash-in and cash-out. Payment references from bKash, Nagad or Rocket are stored so
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a transfer can be matched to your account later, which is how a deposit you say did not land gets traced. Device and connection details — handset model, app version, IP address — sit alongside that, so a login from a new phone is recognised as
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yours or held back for a code. We do not ask for more than the account flow needs, and we do not touch your wallet balance or your history outside this platform. How long we keep a record depends on the record itself. Account and payment
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entries stay while the account is open, plus the period afterwards that local rules require. Support messages are held so a second agent can pick up the same case without making you repeat yourself. This policy runs under the law where you live, not one global
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rule set. Bangladesh readers see the version written to fit local requirements; from elsewhere, some parts may not apply, and access depends on your local law and eligible regions. Where the law gives you a right to see, correct or delete a record, that is the
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standard we work to. Where it does not, we say so plainly rather than implying otherwise.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.